FAQs

1. How can I contact you?

You can reach us anytime via email at nudgemagicofficial@gmail.com or WhatsApp us at 9235500869. We typically respond within 24 to 48 hours to assist you in the best possible way.

2. Where are your products shipped from?

Our products are shipped from within India through trusted fulfillment partners to ensure fast and reliable delivery.

3. How long does shipping take?

We process and ship orders within 1–2 business days. Delivery usually takes 4–7 business days.

4. Can I get a refund on my product?

Yes, we offer a 5-day refund policy from the date of delivery. Products must be unused, in original packaging, and you can contact us within 5 days of receiving the item for easy return.

5. What if my item is damaged or defective?

If your item arrives damaged or not working properly, please contact us within 48 hours with clear photos or video proof. We’ll arrange a refund or replacement as per our policy.

6. Are your products safe for kids?

Definitely! All our products are doctor-analyzed, safety-verified, and made with child-safe materials, ensuring a healthy and productive learning experience.

7. Do you ship internationally?

Currently, we only ship within India to ensure fast and consistent delivery service.

8. What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, and also offer Cash on Delivery (COD) for your convenience.

9. Do you offer Cash on Delivery (COD)?

Yes, we offer COD on all products across India.

10. Do your products come with usage instructions?

Yes! Many of our products include step-by-step guides or videos to help you use them effectively with your child for best results.